Tuesday, February 22, 2011

Delta smacked with a record fine for treatment of disabled fliers

The Department of Transportation hit Delta with a record setting 2 million dollar fine this week for it's policy on handling accommodating disable passengers.  Complaints in 2007 and 2008 lead to the fine that the DOT says was the largest ever.

The DOT cites Delta for failing to help passengers who required assistance getting on or off its planes and for failing to "provide an adequate written response" to complaints within 30 days -- as required by law.  Delta also failed to properly report disability complaints, the DOT says.

Delta claims it did nothing wrong, but is paying the fine and they're making efforts to install more elevators, and allow customers to specify what type of wheelchair help they need when they buy a ticket on the airline's website.

1 comment:

Note: Only a member of this blog may post a comment.

Related Posts Plugin for WordPress, Blogger...